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Where’s The Content?
Consumers demand more from their bandwidth providers, or do they?
by Chris Olsen

 

For some time now, we have been hearing about the pending onslaught of multimedia Internet services for the home consumer and the resulting need for broadband infrastructure to deliver the multimedia content. Yet, at this point infrastructure is not the major bottleneck to the growth of multimedia over the Internet. The real issue is lack of demand. The "dead coms" created such a buildup in infrastructure that there is now an oversupply network hardware. That’s why Cisco, Nortel, Lucent and others have been losing revenue.

The main driver of Internet multimedia growth is going to be demand from the end consumer. Currently, there is insufficient demand for multimedia content from the home consumer to drive profitable broadband business. It seems that there are still not enough people out there who are convinced that there is enough valuable Internet content and/or services to justify paying $50 per month and over for cable or DSL in their home.

There is definitely an abundance of impressive multimedia technology available and in use on the Internet, such as Flash . But does it actually sell anything yet? Probably not. Is it so compelling that it makes consumers demand broadband in their homes so they can "experience" this advertising medium and the subsequent privilege of purchasing the product that the fancy, novel technology is pushing? Is Joe Homeowner really going to say, "You know, I really want to spend more money each month on fast Internet access so I can watch cool advertisements, or watch grainy television feeds in a 4 inch window via my computer instead of on my 32in Trinitron?" Not likely. As we seem to have learned from round one of the dot com experience, all the great ideas (and there were a hell of a lot of them) aren’t worth jack unless they’re profitable.

If customers — that is, end-user retail buyers- are going to use the Internet as a medium for commerce, they will use it primarily as an efficient channel for information regarding their prospective purchase. As of yet, the most valuable information I get from the Internet has been text based. I have not yet found fancy Web multimedia presentations to be effective sources of information that compel me to purchase products. Many are very cool for sure, but to this point, it is arguable as to whether they actually transmit substantial information, or at least whether it’s enough to profitably sell a product.

In short, an onslaught of demand for multimedia services over the Internet might be a ways off. Unless, of course, free, high-quality streaming porn becomes widely available, but that’s another story. It’s still a bottom-line equation; until someone can figure out how to make multimedia profitable as an advertising or entertainment device for the mainstream, I don’t expect to see it as a huge driver of demand for broadband. I don’t have any ideas right now, but I’ll stream them to you when I do.

 
 
Chris Olsen is a Systems Administrator for Pacific Northwest Bank and carries a beat-stick.