sponsored by

Hosted by
eROI

Customer Support
Emails From The Edge
by Edward Fishe

Email 1: TP Issue

*******************************************************
Date: Wed, 10 May 2000
From: enfishez@excite.com "Edward Fishe"
Subject: Charmin comments

I looked at your FAQ and couldn’t find an answer to my question. What is your official stance on toilet paper dispensing? I personal believe "over" is the best solution, as it’s easier to grab and more natural to spin. How could anyone even think that "under" is the best solution?

I’m so fed up that I’m actually working with a few politically active friends to pass legislation requiring all toilet paper and paper towel rolls in public places to be dispensed in the "over" fashion. I currently have over 350 signatures and plan to set up a meeting with the governor shortly. I hope I can get it onto the ballot in time. What are your thoughts on this? Would I be able to ask your support in passing this bill? I’d like to use Mr. Whipple in a commercial (when we get to that point) saying "Vote no on 35, and don’t squeeze the Charmin’!"

Any help you can provide would be appreciated.

Regards,

Ed.

*******************************************************
Date: Wed, 10 May 2000
From: ttp.im@pg.com
Subject: Re: Charmin comments

Hi, Edward.

We appreciate your efforts and enthusiasm but we feel whether to dispense the bathroom tissue in an "over" or "under" fashion is strictly a matter of personal
preference.

Thanks for writing!

Lisa
USA Charmin Team

Email 2: DVD Issue

*******************************************************
Date: Fri, 05 May 2000
From: enfishez@excite.com "Edward Fishe"
Subject: DVD Rental Issue

I’m curious to know what the penalty fee for not rewinding DVDs is? I recently rented the movie Go on DVD and forgot to rewind it. How much will I be charged? In the past, I’ve forgotten to rewind tapes, and have felt horrible about it. P.S. - Is Hollywood video owned by the city of Hollywood?

Sincerely,

Ed.

*******************************************************
Date: Fri, 05 May 2000
From: "E-Mail-Us " <E-Mail-Us@HollywoodVideo.com>
Subject: Re: DVD Rental Issue

Hello Edward, Don’t worry about rewinding DVD’s. As soon as the DVD stops playing it will start over. Hollywood doesn’t charge their customers if they forgot to rewind the VHS tapes. The city of Hollywood, does not own Hollywood Video. Hope this helps.

Sincerely,

Aaron Phillips, Hollywood Customer Relations